Alarm Response
When an alarm trips, you don't need a queue, a script, or a voicemail. You need an officer en route with the property manager already on the line. Our 24/7 ops centre handles verified-response dispatch with first-on-scene reporting, chain-of-custody handoff to police if needed, and a structured incident report in your inbox before the next morning.
Concrete deliverables. No surprises mid-engagement.
24/7 verified-response dispatch from our Vancouver operations centre.
- 24/7 verified-response dispatchNo voicemail, no answering service. Live operator every time.
- First-on-scene assessmentOfficer reports back within 5 min of arrival.
- Police + fire chain-of-custody handoffPre-established protocol with VPD + RCMP + BCEHS.
- Structured incident reportPhotos, timeline, witness statements — delivered before next morning.
- Property manager auto-notifyPhone + SMS + email cascade per site's escalation matrix.
- Re-secure + lock-up servicePost-incident, officer stays on site until restoration team arrives.
Typical deployments
- Commercial alarm panels (intrusion, glass-break, motion)
- Cellular / IP backup-line failures
- Strata / residential alarm activations
- Post-incident hold-and-secure scenarios
Required certifications
Per-response or monthly retainer
Per-response billing covers the call-out, on-site time, and the report. Monthly retainer is offered for high-volume portfolios where 4+ responses per month is normal.
What clients pair with alarm response.
Most engagements stack two or three services into a single program — overlapping coverage windows under one account lead and one invoice.
Static & Concierge Guards
On-site posts for buildings, lobbies, gated entries, and high-value locations.
Mobile Patrol
Marked vehicles, randomized routes, GPS-verified checkpoints — across the Lower Mainland.
Firewatch
Construction sites, hot-work supervision, fire-system impairment coverage.
The next quiet shift starts with a conversation.
Tell us about the property, the people, or the program you're securing. A senior account lead will respond same business day. For active alarms or urgent coverage, dispatch is live 24/7.