OBSIDIANSECURITY
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HOW WE WORK

From first call to first report, in five moves.

Hiring a security contractor shouldn't feel like signing a mystery. This is the whole sequence — what happens, when, and what you'll have in hand at each step.

  1. 01
    SITE WALK & RISK REVIEW

    We come to you first.

    Tell us about the property and we'll walk it — access points, blind spots, after-hours patterns, what's been happening. No charge, no commitment; it's how we scope honestly instead of quoting blind.

  2. 02
    WRITTEN SCOPE & QUOTE

    Pricing in writing, within one business day.

    Coverage type, hours, officer requirements, reporting cadence, and the number — one document. Monthly retainer, fixed-duration project, or on-call: you pick the engagement model.

  3. 03
    OFFICER SELECTION & SITE TRAINING

    Cert-gated, site-briefed, named.

    Our platform won't schedule an officer who doesn't hold the certifications your site requires — the gate is enforced in software, not on trust. Post orders and site briefs live in their guard app before the first shift.

  4. 04
    GO-LIVE

    Dispatch is watching from minute one.

    GPS-verified clock-in, checkpoint scans on every patrol, five-minute idle-checks all night, and a live dispatch board with a human on it 24/7. You can see coverage in your client portal in real time.

  5. 05
    THE REPORTING CADENCE

    06:00 every morning. Then we review.

    A branded daily activity report lands in your inbox each morning — summary up top, evidence below. Your account lead reviews the program with you on a regular cadence and adjusts coverage as the site changes.

READY WHEN YOU ARE

The next quiet shift starts with a conversation.

Tell us about the property, the people, or the program you're securing. A senior account lead will respond same business day. For active alarms or urgent coverage, dispatch is live 24/7.

RESPONSE TIME
Same business day
NDA AVAILABLE
On request
ENGAGEMENT
Monthly · annual · custom