Yes. Obsidian operates under the BC Security Services Act, and every officer holds a valid BC Security Worker Licence — our scheduling platform physically can't assign an officer whose licence has lapsed. Licence numbers and certificates of insurance are provided with every quote, and on request at any time.
A written scope and quote lands within one business day of your site walk. For urgent coverage — an alarm, a fire-watch order, a guard who didn't show — call dispatch directly: we regularly stand up short-notice coverage the same day, then formalize the paperwork after the site is safe.
Three models: a monthly retainer for standing coverage (most static and patrol clients), fixed-duration project pricing for construction phases and events, and hourly on-call for ad-hoc needs. Every model is quoted in writing — guard hours, reporting, and portal access included. No platform fees, no surprise line items.
Easier than living with the one you're unhappy with. We run the site walk and scope while your current contract winds down, mirror or improve the existing post orders, and take over without a coverage gap. Your tenants and staff mostly notice the reporting getting better.
A client portal with live coverage status, every incident with photos, patrol paths you can replay, and the full report archive. Plus a daily activity report in your inbox by 06:00 every morning — summary up top, evidence below. If you ever wonder whether a patrol happened, you can watch it.
Our operations centre is staffed around the clock — a live person, never voicemail. Officers are pulsed on five-minute idle-checks all night, incidents escalate to dispatch immediately, and your account lead is briefed before business hours. You wake up to a report, not a mystery.
No. Every officer on your site is ours — vetted, trained, and accountable to the same standard. If we can't staff it properly, we say so instead of quietly renting bodies from someone who can't either.
Engagement terms are set per client in the master services agreement — monthly, annual, and custom terms all exist. We'd rather earn the renewal with the morning reports than lock you in with the paperwork.
All of British Columbia. The Lower Mainland runs on standing coverage; Vancouver Island, the Okanagan, the Kootenays, and Northern BC are served regionally and on-call. If you're outside the footprint, call anyway — most of BC is reachable within hours.
An operations platform we built and run in-house: a guard app with post orders and checkpoint scanning (QR, NFC, GPS), a live dispatch console, and the client portal. Because it's ours, custom reporting requests ship in days — there's no third-party vendor queue.
The next quiet shift starts with a conversation.
Tell us about the property, the people, or the program you're securing. A senior account lead will respond same business day. For active alarms or urgent coverage, dispatch is live 24/7.