OBSIDIANSECURITY
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ABOUT · OPERATOR-LED

Built by people who stood the post.

Obsidian Security is a Vancouver-based security company with a simple premise: the industry's problem was never the officers — it was the accountability around them. So we built the accountability ourselves: our own 24/7 dispatch, our own operations platform, our own standard.

VANCOUVEROPERATOR-LED24/7 DISPATCHIN-HOUSE PLATFORMGPS-VERIFIEDBC SECURITY SERVICES ACTDAR BY 06:00AUDIT-READY
WHAT WE RUN ON

Four rules, no exceptions.

These aren't poster values. They're the filters every hire, every site brief, and every line of our platform goes through.

01

Stand the post

Decisions made by people who've worked nights, walked yards, and answered alarms — not by an account-management layer three time zones away.

02

Prove it

Every claim we make is backed by a timestamp, a geotag, or a report you can open. If we can't evidence it, we don't say it.

03

Build the tools

Our dispatch console, guard app, and client portal are written in-house. When you need something custom, we ship it — no vendor queue.

04

Quiet is the product

A good night is one where nothing made the news. We measure prevented incidents, closed gates, and mornings that start with coffee, not calls.

HOW A NIGHT ACTUALLY RUNS

One shift, start to finish.

Forget the brochure — this is the operating model, hour by hour. Every beat below is something our platform records and our clients can open.

  • 21:30Briefing

    Officer reviews the site brief in the guard app — post orders, access notes, open items from the previous shift. Cert-gating already confirmed they're qualified for this site.

  • 22:00On post

    Clock-in is GPS-verified. The dispatch board flips the site to ON POST and the client's portal shows live coverage.

  • 23:40First patrol

    Checkpoint scans by QR and NFC, each one timestamped and geotagged. The route replays later as a drawn path — proof, not promises.

  • 01:15Idle-check

    Our ops centre pulses every officer on a five-minute window all night. Miss one and dispatch calls; miss that and a supervisor rolls.

  • 02:50Incident

    An unsecured door gets found, secured, photographed, and logged — chain of custody intact. The client sees it in the portal before sunrise.

  • 05:58Handover

    Notes for the day shift, site left better than found. The officer clocks out; the platform compiles the night automatically.

  • 06:00The morning report

    A branded daily activity report lands in the client's inbox — summary up top, evidence below. That's the whole company in one email.

READY WHEN YOU ARE

The next quiet shift starts with a conversation.

Tell us about the property, the people, or the program you're securing. A senior account lead will respond same business day. For active alarms or urgent coverage, dispatch is live 24/7.

RESPONSE TIME
Same business day
NDA AVAILABLE
On request
ENGAGEMENT
Monthly · annual · custom